Frequently asked questions

Products, stock & custom work

  • I’m sorry to hear the piece you wanted is currently unavailable. Pieces listed as one-of-a-kind are unique, and will unfortunately not be restocked.
    For any other item, you can join the waiting list to be the first to know if it returns.

  • Made-to-order (MTO):
    MTO are pre-designed pieces with limited customization options. You can select from the available choices, like color and size, to create your dream version. Perfect if you want something unique without having to go through the whole custom commission process.

    Custom work:
    This is where your unique ideas are brought to life. You can commission a custom piece by scheduling a meeting or by choosing from our design-your-own (DYO) models. Learn more on our custom work page.

    Please be aware that both MTO and custom work are made after you placed your order and won't qualify for refunds.

  • Schedule a meeting by filling in the contact form. Write a brief summary of the commission, request a meeting and I will get back to you to set up a date. The meeting is initially at my workplace, but it's also possible somewhere more convenient for you. I might bill extra fees for travel expenses. During the meeting we discuss the ideas, take measurements and plan follow-ups for alterations.

    Can't meet up? No problem! The second option is picking one of the Design-Your-Own pieces available on the custom workpage. These are available in various sizes and custom adjustments. Fill in the DYO form with your model of choice and your ideas and I will get back to you with a design and price quotation. Your piece will be made after you signed the quotation and your (down) payment is received. 

    Feel free to contact me if you have any questions or if you're unsure if your idea is possible!

    Too much of a hassle and rather have something pre-designed? Then made-to-order might be exactly what you're looking for. 

  • No worries! Your first design is always free. Make sure to send as much info as needed. If you have a specific design in mind then tell the colors, fabrics, adjustments (listed with every model), decorations and absolute no-gos. Rather let us have all the freedom? Only note down what's important to you such as which piece, size and color. In case you request something impossible we will get back to you with alternatives. No inspiration? Have a look at our portfolio!

    In case you like your design, but want some adjustments, we won't charge for a new design. If the ideas keep changing and new designs need to be made after, a small fee will be charged on the final quotation.

    You're always allowed to decline your design if it's not what you hoped for without any costs. Nothing is final until you signed your price quotation and the down payment is received

    Please note that we don’t accept refunds for completed custom commissions.

  • We don't recreate exact copies of any designs, whether by another artist or my own own-of-a-kind pieces. However, we can absolutely use your photo as an inspiration to design something truly original with you. Have a look at our custom work page for more info!

  • Second chances are (old) pieces with small imperfections, accessories made from scrap materials and second-hand clothing given new life. All products are chosen/made to reduce waste in my workplace. They're sold for a small price and the best part is that 15% of your purchase will be donated to a non-profit organisation of choice. More info about the organisations you will find here.

    Possible imperfections/damage will be listed with each piece, please read the products information for full details.

  • Second chance prices are calculated based on age, conditions and hours worked. It's possible that a piece that looks more impressive is cheaper than an accessory made from scrap material. The piece may be older or has a small imperfection, while the other is recently made.

Payment, discounts & gift cards

  • We accept Paypal and Stripe.

  • After you added your products, go to the cart and you will see an option to apply your discount code. Enter the code and click on apply. Your discount is now calculated in your purchase.

  • Our gift cards are valid for two years.

  • We’re located in Bergen op Zoom, the Netherlands.

  • We don't have a physical shop, but you are more than welcome in our workplace by scheduling a meeting!

  • Yes! Please note that some non-EU countries charge additional fees and taxes.

  • We ship from monday to friday. Shop orders placed on monday to friday before 13.00 (CET) are shipped the same day. MTO, custom work and essentials depend on the time listed with the piece.

  • Depending on where you're located you will receive your order within days to a few weeks. Some non-EU countries require your package to be cleared by customs. Unfortunately, it may take longer for your package to arrive. 

  • If the received track and trace doesn't provide you any information, please get in touch so we can contact our courier service.

  • Yes! We offer worldwide free shipping on orders of €300,- or more

    Unfortunately, because of the tarrifs and extremely high shipping costs, we currently can't include the United States in this offer. All other destinations qualify.

Shipping

Return and refunds

  • All products (MTO, Second Chances, and custom work excl.) are accepted to be returned and fully refunded if the products returns undamaged. Make sure to fill in the return form and follow the instructions that are included with your package. 

  • At the moment we don't offer free shipping to return your package. You do get a full refund for the shipping costs you paid when placing your order.

sIZING

  • We currently offer pieces in size XXS to XXL. Custom work (DYO excl.) are made to your personal measurements. 

  • You can find more information about the measurements for each piece in the product listing. Still not sure? Get in touch and we’re more than happy to help out!

Collabs

  • Contact us with your ideas :)

  • We appreciate your interest! As a small business, we don’t offer PR packages or send out free items. We are working on a influencer program and more info will be available soon.