FREQUENTLY ASKED QUESTIONs

Products, stock & custom work

What's the difference between MTO and basics?

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MTO are designs created to be customized to your liking. You can click the available options and assemble your own dream piece. Your piece will be made after you have placed your order. Please note that you can't return MTO products and they won't be refunded after purchasing.

Basics are simple but essential pieces to complete your outfit. They're available in a bigger range of sizes and are also made after you placed your order. Basics are possible to return and are fully refunded.

All MTO/Basics are out of stock. When can I order again?

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I sometimes choose to take these products out of stock if I can't keep up with the orders. Please get in touch if you're interested in one of the products and I'll inform you about the estimated time for these to come back. 

How can I order a custom piece?

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First it's important to let me know what you're looking for. You can write your ideas and wishes by filling in the contact file. For most custom pieces it's mandatory to meet up at my workplace or somewhere more convenient for you. I might bill extra fees for travel expenses and possible living costs abroad.

I have a picture of a piece I want, can you recreate it?

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No, I don't recreate anyone's work. I can use your idea as an inspiration, but I will never make an exact copy on purpose. Neither will I recreate my own one-of-a-kind pieces.
A custom order means we will design something original together that fits your wishes. 

PAYMENT & Discounts

What payment options do you provide?

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 Paypal, credit card and SEPA. 

How do I use my discount code?

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After you added your products, go to cart and you will see an option to apply your discount code. Enter the code and click on apply. Your discount is now calculated in your purchase.

Shipping



Where are you located?

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I'm located in Bergen op Zoom, the Netherlands. 

Do you ship worldwide?

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Yes! Please note that some non-EU countries charge additional fees and taxes.

When will my order be shipped?

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I ship from Monday to Saturday. Shop orders placed on Monday, Wednesday, Thursday and Saturday before 13.00 (CET) are shipped the same day (MTO and basics excl.)

When will I receive my order?

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Depending on where you're located you will receive your order within days to a few weeks. Some non-EU countries require your package to be cleared by customs. Unfortunately, it may take longer for your package to arrive. 

I haven't received my order yet, what should I do?

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If the received track and trace doesn't provide you any information, please get in touch so I can locate your package. 

Return and refunds



Can I return my order?

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All products (MTO, custom work and jewelry excl.) are accepted to be returned and fully refunded if the products returns undamaged. Make sure to fill in the return form and follow the instructions that are included with your package. 

Do I have to pay for the return shipping myself?

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Yes. At the moment I don't provide free shipping to return your package. You do get a full refund for the shipping costs you paid when placing your order.

Sizing



What size range do you sell?

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Depending on the piece: XS to XXL. Custom pieces are made to your personal measurements. 

I'm not sure what size I should order

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You can find more information about the measurements for each piece in the product listing. Still not sure? Get in touch and I'm happy to help out!

Collabs

I'm an artist and interested in a collab. Are you open to it?

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Absolutely! Hit me up with your ideas.

Can't find the answer you're looking for?

Get in touch!